Last Updated: March 16, 2026
14-Day Satisfaction Guarantee
We want you to love your Coloring Palestine books. If you are not completely satisfied, we offer a 14-day satisfaction guarantee from the date you receive your order.
Physical Books
| Reason | Refund | Return Shipping |
|---|---|---|
| Damaged, defective, or wrong item (our error) | 100% refund | We pay |
| Change of mind | Full refund minus return shipping cost | Customer pays |
To be eligible for a return, your book must be in the same condition you received it, unused, and in its original packaging. You will need your order number or proof of purchase.
التحميلات الرقمية
Due to the nature of digital products, all digital download sales are final. If you experience a technical issue with your download (corrupted file, missing pages), contact us and we will resolve it immediately by resending the files.
How to Start a Return
- راسلنا على البريد الإلكتروني [email protected] with your order number and reason for return.
- We will respond within 48 hours with return instructions.
- Once we receive and inspect your return, we will process your refund within 5 business days.
- Refunds are issued to your original payment method. Please allow additional time for your bank to process.
الإلغاءات
You may cancel your order within 2 hours of placing it for a full refund. After 2 hours, orders enter our fulfillment process and cannot be cancelled. Contact us immediately at [email protected] if you need to cancel.
الأضرار والمشكلات
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and make it right, whether through a replacement or a full refund, at no cost to you.
Questions?
Contact us at [email protected]. We are happy to help.